Travel Alerts

Due to the ongoing conflict in the Middle East, further impacts to travel, including delays, rerouting and cancellation remain likely.

If you’re travelling, or are about to travel
If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on +61 2 9333 3922. We further urge you to follow the guidance and instructions provided by local authorities, emergency services and the DFAT Smartraveller website.

Please be aware that if you choose to travel to, or remain, in a destination that is subject to a Do Not Travel warning, you may not have cover under your policy, and our ability to offer assistance may be limited.

If you are yet to buy a policy, please be aware that our policies contain exclusions for known events, acts of war or the use of military force.

This means that if your flight is delayed, cancelled or rerouted due to the conflict, there may not be cover available under the policy.

Our policies do not cover claims arising from travelling in, to, from, or through a country or area subject to a Do Not Travel warning by the Australian Government through Smartraveller.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing, as set out in the applicable Product Disclosure Statement (PDS).

If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred. Please remember, under the terms of your policy, you are required to take reasonable steps to avoid or minimise any loss.
If you have purchased a policy with us, you can make a claim at any time and it will be assessed as.  If you need to submit a claim, please complete a claim on our claims portal https://www.allcleartravel.com.au/make-claim/ and if you need help doing this, please contact us. All claims are assessed on a case by case basis under the terms and conditions of the PDS.

18 June 2025:

Mount Lewotobi – Laki Laki: volcanic activity continues with it’s latest eruption 17 June 2025 causing ash plumes to reach heights of 10km in the atmosphere causing flight cancellations and delays. See below for previous alerts.

November 2024

Indonesia’s Mount Lewotobi Laki-Laki continues to erupt, with increased activity this week resulting in ash plumes reaching 5.5kms in height.

Some travellers have been affected with some flight cancellations due to the ash cloud, and there have been some fatalities and injuries in the immediate vicinity of the volcano.

If you’re travelling, or are about to travel

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

• Policies Purchased Between 1st January 2024 till 12:00am (AEDT) on 13th November 2024: Customers are covered for claims arising from this event, provided they purchased the natural disaster cover add-on.

• Policies Purchased After 12:00am (AEDT) on 13th November 2024: Customers are not covered for claims arising from this event, even if they purchased the natural disaster cover add-on. However, we will assess each situation on a case-by-case basis.

You can make a claim at any time once your policy has commenced and we will assess it as per the PDS’s terms and conditions.  Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.

Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses.  If you need to submit a claim, please complete a claim on our claims portal and if you need help doing this, contact us.

If you have any other queries, please contact us.

Following military strikes in Iran, Smartraveller have raised their level of advice and now advise, do not travel to Israel and the Occupied Palestinian Territories due to the volatile security situation, armed conflict, civil unrest and terrorism.

If you’re travelling, or are about to travel

If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on +61 2 9333 3922. We further urge you to follow the guidance and instructions provided by local authorities and emergency services, the DFAT Smartraveller website.

Our policies do not cover claims arising from travelling in, to, from, or through a country or area subject to a Do Not Travel warning by the Australian Government through Smartraveller.

Our policies contain exclusions for use of military force that may exclude cover for this event.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred. Please remember, under the terms of your policy, you are required to take reasonable steps to avoid or minimise any loss.

If you need to submit a claim, please complete a claim on our claims portal and if you need help doing this, please contact us. All claims are assessed on a case by case basis under the terms and conditions of the Product Disclosure Statement.

Date published: 6/3/2025

As of 6th March 2025, Tropical Cyclone Alfred was classified as intensity category 2 by the Australian Bureau of Meteorology tropical cyclone warning centre.

It is projected to approach the southeast Queensland coast on Friday March 7^th.

If you’re travelling, or are about to travel

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3922. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Policies Purchased prior to 3^rd March 2025:  Customers may be covered for claims arising from this event.

Policies Purchased on or after 3^rd March 2025: Customers are not covered for claims arising from this event. However, we will assess each situation on a case-by-case basis.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

If you have purchased a policy with us, you can make a claim at any time and we will assess it as per the Policy Wording’s terms and conditions.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred.  Please remember, under the terms of your policy, you are required to take reasonable steps to avoid or minimise any loss.

If you need to submit a claim, please complete a claim on our claims portal and if you need help doing this, contact us.

If you have any other queries, please get in touch.